Returns Policy
Thank you for joining our community and shopping at Dad’s Old Vinyl. As a small business, we really value your support. We hope you love our products as much as we do.
Every item you order from DOV is made especially for you when you place an order. Making products on demand instead of in bulk helps reduce overproduction and makes Dad’s Old Vinyl much more sustainable. Therefore, returns aren’t put back on our warehouse shelves, as we can’t resell them. Instead, we offer these items to charity.
We want to make sure you’re 100% confident and happy when placing your order, so we offer exchanges and returns as long as the buyer notifies us within 14 days of receipt and returns the item in an as-new condition within 30 days of receipt.
For orders returned for a refund, the original shipping cost will be deducted from your refund amount. If your order qualified for free shipping, we will process a full refund of the item's value. However, the equivalent cost of shipping, which was initially covered by us, will be deducted from the refund.
Damaged or Incorrect Products
Please inspect your order upon arrival. If there's any issue – a defect, damage, or you've received the wrong item – please contact us immediately. We aim to resolve any problems swiftly.
Return Policy:
- If your product is damaged or incorrect, notify us within 14 days of receiving it.
- Once notified, you have another 14 days to return the product.
- The item must return in its original condition, unused, with tags, and in its original packaging.
- Always keep your receipt or proof of purchase. We will need to see this to process the return or exchange.
Should your item arrive damaged or defective, we will cover the shipping costs for the replacement.
If you would like a refund, we do not refund postage costs, only the cost of the purchased item.
Note: There are certain situations where only partial refunds may be granted.
Non Defect Returns
If you would like to return a product without any defect or due to a wrong size being ordered, we can exchange the item for the correct size. Alternatively, we can exchange the item for a voucher that can be redeemed towards your next purchase.
Return Policy:
- Please notify us within 14 days of receiving it.
- Once notified, you have another 14 days to return the product.
- The item must return in its original condition, unused, with tags, and in its original packaging.
- Always keep your receipt or proof of purchase. We will need to see this to process the return or exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You will also be responsible for the shipping costs of the replacement item.
How To Return A Product
Starting a Return: Contact us at returns@dadsoldvinyl.com within 14 days of receiving the item. To ensure a smooth return or exchange process, please have your receipt or proof of purchase ready, as we will need to verify this information to proceed. Once we authorize your return, we'll guide you on how to send your product back to us.
Return Conditions: The item must be returned in its original condition, unused, with tags, and in its original packaging.
Please note that unsolicited returns will not be accepted.
Refunds
Upon receiving and inspecting your return, we'll notify you of its status. If approved, the refund will revert to your original payment method. Depending on your bank or credit card company, this process might take a while.
Please note: all shipping costs are non-refundable.
We reserve the right to withhold a refund, credit or exchange for any of the items returned to us that are deemed unfit for resale. All returned items remain your responsibility until they are returned to Dad’s Old Vinyl.